Terms and Conditions

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.


The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.


www.hadiah.co.uk is a site operated by Hadiah UK ("We"); we are a Sole Trader. Our registered office is 17 Hereford Drive, Swinton, Greater Manchester, M27 5PS (this is for admin only).


Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.


We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensor's.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

•             All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

•             Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

•             loss of income or revenue;

•             loss of business;

•             loss of profits or contracts;

•             loss of anticipated savings;

•             loss of data;

•             loss of goodwill;

•             wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.


This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


We process information about you in accordance with our privacy policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

We do not store any credit/debit card information, this is dealt with solely by PayPal.


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information. 


The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. 

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


If you have any concerns about material which appears on our site, please contact us.


You can pay for your order at checkout with PayPal, by cash if your picking an item up yourself or by cash if your having an item delivered by ourselves.


We currently use national couriers to deliver all of our orders to the UK.

Please note:

1) Free Delivery is offered only within the Royal Mail Zone 1 (Excludes Northern Ireland, Channel Islands, Isle of Man, Isle of Scilly, Grampian, Scottish Highlands, Orkney, Shetland or Western Isles, for these areas there is a delivery surcharge). Or within the blue zone if delivery requires a pallet, outside of this area there is a surcharge dependant on distance which is applied at checkout.

2) Our daily cut-off time for dispatches is 18:00pm.

2) No dispatches are made on Saturday, Sunday or Bank Holidays

3) Our carriers, in order to keep delivery charges at a minimum, may not make deliveries on Saturdays, Sundays or Bank Holidays.

4) Dispatches are made next day

5) Non receipt of an order by the client due to no-one being at the delivery address to receive it and the client not responding to the "Please get in touch with us card" (which in these circumstances will have been left by the courier and provides the client with contact details to arrange a mutually convenient time to deliver) will result in the order being shipped back to us and we will incur a return charge. Therefore, should the client require the order to be re-sent a charge of £30.00 will apply to cover the return charges and additional administration A refund of the order cost to the client will not apply under these circumstances.

All our orders/deliveries do require a signature by the recipient. Any instructions by the recipient to leave the order without a signature will be at the recipients risk. If you are unsure may we suggest instructions are left to leave the order with a neighbour.

Delivery time for stock items to these locations is usually 3-5 working days from receipt of order and payment. This is our aim and is not a guarantee.

For Northern Ireland, Channel Islands, Isle of Man, Isle of Scilly, Grampian, Scottish Highlands, Orkney, Shetland or Western Isles the delivery time for stock items to these locations is usually 5-7 working days from receipt of order and payment. This is our aim and is not a guarantee.


If you wish to cancel an order please contact us as soon as possible on 07908 854 388 and we'll be happy to assist.


You have 14 days from the day after the item is received to let us know you'd like to return the item for a refund. You will be responsible for the costs of returning goods to Hadiah UK. 


Our wood carving are made from Suar wood and, despite the interlocking grain of the wood, over time there wil be cracking of the wood. Wood is a natural substance that is subject to decay, flexing, swelling and contracting. Smaller items, carving with a thin structure are less susceptible to cracking. Suar is a tropical wood, and the UK does not have the same climate, so if stored in a hot dry room wood will definitely crack.


Discount codes can only be used by logged in customer. To use a code please register and then apply the code while in the shopping cart. Only one discount code can be used at any one time. Discounts do not apply to products already on sale or planter plant pots (as its already applied).